Knowledgebase

2 Factor Authentication (2FA)

What is (2FA) Two Factor Authentication

In order to secure access to your accounts, we deploy 2 Factor (method) authentication.  The first is your common user name and password.  The second is GOOGLE AUTHENTICATOR which is an app for your smartphone that provides a 6 digit number every 30 seconds.  Once installed and setup, simply enter the 6 digit code after you enter your user name and password as a second authentication to access your admin areas.

 

SIGINING IN TO ADMIN AREA WITH YOUR (2FA) 2 Factor Authentication

  1. Go to your admin area and enter your account credentials (user/password) and sign in.

  2. Open Google Authenticator on your phone/mobile device.

  3. The app will provide you with a 6 digit code.  Enter the six-digit Authentication code on the admin login when prompted.

  4. When complete, click Confirm.

Google Authenticator 1-time SETUP

First use your smart phone/mobile device to install Google Authenticator from the Google or Apple App store.   After you have installed the app on your phone/mobile device do the following to set it up:

  1. With your COMPUTER (NOT YOUR PHONE) Go to your admin area and enter your account credentials (user/pass) and sign in.

  2. On the next screen it will tell you that it has sent you an e-mail with a verification link.  Close the browser tab.
  3. With your COMPUTER Go to your e-mail account, view the e-mail from your site regarding 2FA. and click on the link provided.  You will find yourself back on your site's admin with a QR Code on the screen.
  4. On your PHONE Open the Google Authenticator app.

  5. Click the plus sign ( + ) to add a new entry.

    1. Select the QR Code activation/verification method

    2. Hold your phone up to your computer screen and line up the red box with the QR code on your computer screen.

    3. When it recognizes the QR code and adds an entry, it will provide a 6 digit code. 

    4. Enter that 6-digit code in the Admin Authenticator code field on your computer screen.

  6. When complete, click Confirm.  (SETUP IS FINISHED)

    Google Authenticator QR code

 

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